Shipping and delivery

1. Shipping

where can I receive my order?

You will be able to receive your order at the address you provide. However, it is not possible to deliver your order to post office boxes.

The following conditions apply:

1. Deliveries are made by private courier service.
2. Shipping costs include in all cases the Value Added Tax (VAT), but no other tax, fee, duty or surcharge. For shipments outside the Peninsula please contact us through the email address info@marmarina.es.
3. Shipping is understood as the delivery of the items at the address specified by the customer during the ordering process.

what is the price and delivery time of my order?

Don't worry, when you process your order you will see it in the shopping cart and it will be added to the total.

The shipping amount is programmed to be 4,95 Euros. But there are times when these shipping amounts are free as in specific promotions or purchases over 75 €.

Delivery times depend on the type of product selected to customize. See FREQUENTLY ASKED QUESTIONS in the HELP section.

*For shipments outside the peninsula contact us through the email address info@marmarina.es.

On the attached local holidays our office will be closed so we will not count these days as "working days" in the delivery time of the orders:

New Year 01/01

Epiphany 06/01

Easter Holidays

Labor Day 01/05

Assumption 15/08

Columbus Day 12/10

All Saints Day 01/11

Constitution Day 06/12

Immaculate Conception 08/12

Nativity of the Lord 25/12

Festivities Principality of Asturias 29/06 and 08/09

We are not responsible for possible delivery delays caused by the courier service.

how can I be sure that I have made my purchase correctly?

Once you have placed your order and made the payment, you will receive a confirmation email from us. If you do not receive it, we recommend that you check that it has not been sent to your spam folder. If you have not received it, we recommend that you contact us by calling 656 537 041 or through the email address info@marmarina.es

can the country of delivery be different from the country of purchase?

Yes, please contact us through the email address info@marmarina.es the conditions for shipments outside the peninsula.

2. TRACKING AND DELIVERY

You will be able to know the status of your order at any time by accessing the "MY ORDERS" section of your account. If you have purchased through the option BUY WITHOUT REGISTRATION you can track your order through the link that we provide in the confirmation email.

For any questions regarding delivery, please do not hesitate to contact us by calling 686 570 886 or through the email address info@marmarina.es

In the event that you have requested collection at our office, you will receive an email from us indicating the date from which you can pick up your items.